Our Policies/ FAQs

Shipping & Delivery

 

Do you charge for shipping ?

If you make an Online payment using Netbanking/ Credit Card/ Debit Card options, shipping is FREE of cost within India.

For Cash On Delivery orders too shipping is included in the price you pay. There is only a tiny Cash collection charge which the courier people levy to handle money.

What's with COD (Cash On Delivery) ?

If you choose Cash On Delivery to pay for your order, No additional costs have to be borne by you. However we suggest you to opt for an online payment of your order for a swift delivery experience.

What if a product is currently out of stock in the size I want?

We stock up as soon as possible, but in such a case where a design is not available we request you to send a mail to us on info@thedrystate.com about it. We'll get back to you in no time with the status. 

Who handles your shipping?

We ship most of our products via one of these 5 companies-Fedex,Aramex,EcomExpress,Delhvery and First Flight..When your products are dispatched you’ll receive a mail containing the Tracking Number and a LINK to track your order.

How long does it take for my product to arrive?

Orders that are completed before 9:00 am are shipped on the same day and are usually delivered within 3-7 working days of being shipped. In case of unforeseen circumstances such as

  • public holidays
  • Rains

or more, the delivery time may increase by a day or two.
Orders placed on public holidays and Sundays or after 9:00 am on a normal working day are usually shipped on the next working day.

I have a unique question!

You can write a mail to us at info@thedrystate.com with specifics and we'll solve all your queries related to shipping & Delivery.

 

Returns & Exchange Policy

What is your Returns  Policy?

We have a 15 days return policy.If you are unhappy with the product that you have received, you can send it back to us within 15 days of the delivery.We will either replace it with another design or size, or offer credit on a future purchase, or provide you with a refund (COD handling charges are non-refundable).

Send us a mail on info@thedrystate.com and we’ll help you out.

What if I want to exchange the product for a different size?

Well we advise you to refer to the size chart before ordering.However if you want to get the size exchanged , that’s not a problem, Just Drop us a mail at info@thedrystate.com with your order details and we’ll help you out.

Who bears the delivery charges for the products returned/Exchanged?

  • If the product was returned due to any sort of damage,then the dry state will bear all the delivery charges.
  • If the product was returned for a change in design or size, then a nominal delivery charges will have to be borne by the customer.

I have a unique question!

For any other problems/queries You can always reach out to us on info@thedrystate.com or give us a call. For We would always want you to be Happy after shopping from the dry state.

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